Yes! We can make customisations to most of our designs. Including but not limited to: band width, band profile, claw type or setting style.

Once we have received your enquiry form one of our consultants will begin to put together a quote according to your specific requirements, we aim to respond to your enquiry within 24-48hrs. Your consultant may need to contact you regarding your request so please ensure you have entered the correct contact details. 

After you have received the quote your consultant will be happy to answer any questions you may have and make any necessary alterations. If you choose to accept the quote an invoice will be prepared for you, we require the deposit amount to be paid upfront before we can begin creating your piece.   

If you are unable to visit our partner boutique for an in person sizing, most jewellery shops will be happy to help you determine your ring size. We also have a free printable ring size guide and sizing bands available for purchase. 

If you are unsure of your partners ring size please make sure to let your consultant know and we will do our best to assist.  

Elias Lane engagement rings include 1 free resize within 6 months of purchase. Resizing parameters are limited to preserve the structural integrity of the ring. In the event that you have ordered the wrong size and it cannot be resized there will be a cost involved to re manufacture the ring. Please note 'eternity' style rings or other designs with diamonds around the entirety of the band are unable to be resized - extra care should be taken when ordering this style.

Each piece from Elias Lane is individually made just for you! This process usually takes 4-6 weeks however some may require a little more time. If you require a priority order please let your consultant know. 

Some pieces may be available for immediate delivery. 

Yes you can pick-up your order in person from our partner boutique on the Gold Coast. 

Elias Lane products are backed by our 12 month warranty in the event of any manufacturing defects or production faults. Warranty does not cover any faults that are deemed to be caused by excessive wear and tear, external damage, improper care or use. 

Each piece must be individually inspected and assessed by an Elias Lane jeweller, if the warranty claim is accepted, we will conduct the necessary repairs and refund the incurred shipping costs. If the claim is not accepted the repair options will be presented to you, you will be responsible for the cost of repair and shipping. Repairs or resizing undertaken by jewellers outside of Elias Lane will void warranty. 

Lost, damaged or chipped diamonds or gemstones are not covered under warranty - we highly recommend personal insurance for your jewellery pieces in the event that your jewellery becomes damaged or lost.  

Each piece of jewellery from Elias Lane is custom made to order to your specified requirements and as such cannot be returned or exchanged for change of mind or incorrect ordering. We express the importance of making your selection carefully and are happy to answer any questions you may have prior to placing your order. 

As our client your satisfaction is extremely important to us, if you have any queries about your order please reach out.

Elias Lane is proud to be partnered with one of the top Jewellery boutiques on the Gold Coast in Queensland, Australia. Our partner can offer in store appointments and local pick-up. Please let your consultant know if you would like to book this option. 

We use lab grown diamonds unless stated otherwise in the product description or specifically requested by the customer. We believe lab grown diamonds present great value and open up design possibilities which may otherwise be unobtainable. Our diamonds are ethically sourced, conflict free and held to high environmental standards.

Our longstanding relationship with our supplier gives us access to a premium selection of both lab grown & natural diamonds.

A lab grown diamond is created in a lab using either CVD (Chemical Vapour Deposition) or HPHT (High Pressure High Temperature). These processes emulate that which cause a natural diamond to form deep within the earth but without the need for mining. A lab grown diamond is chemically and optically identical to its natural diamond counterpart and only distinguishable with advanced testing.